Contact Us: 1-800-274-1142
ALL FOOD AND WATER 5 YEAR SHELF LIFE
20885 Redwood Road #155
Castro Valley, CA 94546
We at 4ursurvival.com, make it a goal to satisfy our customers. We work hard to make sure that every order is correct and sent out in a timely manner.
Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by our warehouse. All shortages must be reported within 30 days as well. If the item(s) is defective, 4ursurvival.com warehouse will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit.
If an item is damaged by UPS during the shipment, it is your responsibility as the customer to contact UPS directly. If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded. Food and water products cannot be returned to be re-sold according to law; therefore refunds for food and water products will not be issued.
Orders returned for any reason other than defective merchandise: the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have an 8% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.